Last Updated: [Insert Date]

At Top Ten Boxing Gear, we throw punches, not promises. We stand behind our products with the same confidence Muhammad Ali had in his right hook. If you’re not completely satisfied with your purchase, we’ll make it right – no rope-a-dope tactics here.

1. Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unused, unwashed, with tags attached)
  • In original packaging (including any protective gear bags)
  • Accompanied by proof of purchase

Note:

For hygiene reasons, the following products cannot be returned or exchanged:

  • Boxing Gloves (all types)
  • Head Guards
  • Compression Shorts
  • Mitts & Shields

2. The Return Process (Step-by-Step)

Follow these steps smoother than a boxer’s footwork:

Step 1: Contact Our Customer Service

Email us at [email protected] with your:

  • Order number
  • Product details
  • Reason for return/exchange

Step 2: Wait for Authorization

Our team will respond within 24-48 hours (faster than a jab) with:

  • Return authorization number
  • Shipping instructions
  • Return address

Step 3: Package and Ship

Securely package your return (we recommend using the original packaging) and include:

  • Completed return form (we’ll email this to you)
  • Copy of your invoice

Step 4: Track Your Return

We strongly recommend using a trackable shipping service. We’re not responsible for lost return shipments.

3. Return Shipping Costs

Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong item shipped or defective product).

4. Refund Process

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days depending on your financial institution

5. Exchange Process

Want to exchange for a different size or color? No problem – follow the same return process and:

  • Clearly state your preferred replacement item
  • We’ll ship the new item once we receive your return
  • You’ll only pay additional shipping if upgrading to a more expensive product

6. Damaged or Defective Items

If your gear arrives damaged or defective (which is rare – we train our products hard):

  • Contact us immediately with photos of the damage
  • We’ll arrange a free return label if needed
  • Receive a replacement or full refund – your choice

7. International Returns

For international customers (excluding Asia and certain remote areas):

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will exclude original shipping charges
  • Processing may take additional 1-2 weeks

8. Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Top Ten Boxing Gear Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Product Details: – Product Name: – Size/Color: – Reason for Return/Exchange: [For exchanges, please specify desired replacement item:] I have reviewed your return policy and confirm the item is in its original condition with all tags attached. Please provide return authorization and shipping instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

9. Still Have Questions?

Our customer service team fights harder than an underdog in the 12th round to make things right. Contact us at:

  • Email: [email protected]
  • Mail: Top Ten Boxing Gear, 2310 Richards Avenue, Fresno, US 93721

Note: This policy may be updated occasionally – we’ll post changes on our website with a new “Last Updated” date. Your continued use of our site means you accept the updated policy.